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Month: July 2018

difficult customer

How Do You Deal With Difficult Customers?

We’ve all dealt with difficult people and difficult customers. Here are 4 simple ways to deal with these situations and customers. You’ll be amazed at how simple and effective taking these approaches can be. To start, remember that every difficult customer will come in with a different motive/need that underlies their questions and frustrations. These needs …

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clarify your purpose

Determining The What, Where, and How Of Business Development

We all know it’s a good idea to step back and take a look at the state of your business. But doing this can be a daunting task. This stepping back got me to rethink my business and what it stood for. At first, Gillette Solutions was about doing assessments. Then it was about hiring. …

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reaching your potential

Why Being "On" At Work Is Key To Reaching Your Full Potential

My wife is a nurse at St. Joseph’s. She does shift work three days a week. Because of her hours, I’m home with my girls (21 months, 4 years, and 6 years) three nights a week without her. What I’ve recently discovered is I have a hard time locating my “patience” switch. For many of …

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