The business assessment tool we use is called the Performance Gap Indicator Assessment. The PGI combines anonymous individual employee responses from a 45-question survey and analyzes results across 5 core performance areas called Non-Financial Key Performance Indicators or NF-KPIs. The 5 areas are Culture, Operations, Leadership, Training, and Service. 

The mobile-friendly assessment takes the individual anonymous responses and compiles them into one company-wide report for overall performance data. The data measures how effective your organization is in the 5 NF-KPIs. We use three scales to help determine performance gaps.  The True Scale  measures how true each of the 45 statements are to the organization. The Importance Scale measures how important the statement is to the organization. While the Effective Scale measures how effective the organization is at each statement. The performance gap is the difference between the Effective Scale and the Total Potential or 100% potential.

The report gives you statement by statement breakdown of responses, color coded by its corresponding NF-KPI. It provides GAP Scores that is compares the difference between the Importance Scale, Effective Scale, and Total Potential. Additionally, the report reveals the areas of strength and concern. Giving you a snapshot of where your business excels and where it is struggling.

Additional reporting can be created to breakdown the data into groups based on Gender, Tenure, Level of customer interaction, and Role – Management or Non-Management. This gives you an unprecedented level of detail and information to use for strategic planning and implementation.