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Month: March 2018

2 Questions That Will Improve Your Customer Service Right Now

We’ve all had bad customer service experiences. Several weeks ago, I was standing in the front of the line at a car rental place in San Diego. Even though I was obviously in the front of the line, the customer service rep called the guy behind me to the counter instead of me. Once I came …

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hiring and selection funnel

A 6 Step Selection Funnel That Will Save You Thousands

Did you know a bad hire can cost small businesses up to $50,000? Many businesses have selection processes that are missing some key steps. Some organizations don’t have the time or resources to create an effective Selection Funnel. Our selection funnel walks decision-makers through a simple process that enables them to save time, save money, …

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making the right hiring decisions

7 Steps To Making The Right Hiring Decisions

Do you remember your last hiring mistake? Hiring mistakes can be so frustrating. You do all the work of hiring someone and then the new employee performs poorly or quits after a few months. This 7 step process will help you make the right hiring decisions the first try. So you can avoid the pain …

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