silence in leadership

Silence Isn’t Deafening, Silence Is Defining

In writing people talk about reading between the lines. I think in talking “reading between the lines” is when we ask a question and silently wait and listen for a response. Silence is one of the most challenging tasks that a leader has to take on. But great leadership requires shutting your mouth. In a previous post, I wrote about …

And What Else?

I recently finished reading a book called, “The Coaching Habit: Say Less, Ask More & Change The Way You Lead Forever”. If you are in a leadership position of any type (business, family, friends, etc.), it’s a great read. The author suggests we add a simple question to our leadership conversations. Really, for any conversation. The question is: And What Else?  The …

difficult customer

How Do You Deal With Difficult Customers?

We’ve all dealt with difficult people and difficult customers. Here are 4 simple ways to deal with these situations and customers. You’ll be amazed at how simple and effective taking these approaches can be. To start, remember that every difficult customer will come in with a different motive/need that underlies their questions and frustrations. These needs can be broken down into …

things that piss me off at my workplace

10 Things That Piss People Off At Work

Let’s call this a rant post or a post for you to vent. Below I’ve listed, in no particular order, 10 things that piss people off at work. I’d like to hear yours. Meetings, Emails, and Microwaved Fish 1. “Any luck with that [insert thing you asked me to do ten minutes ago]?” 2. “Did you finish [the thing I …

manager development

How To Make Manager Development A Success

If employees are your most important asset, then leadership development is your most important tool to help them succeed. How much time, energy, and money do you put towards training your leaders? Developing managers is like growing an investment account. Great investment accounts get personal attention, are diversified, earn compound interest, and periodically receive significant one-time investments. Let’s look at how to make …

Gillette Solutions leadership coaching

Why Some Of Your Employees Need A Story Time

In any workplace, there are 4 different behavioral styles. In this article, let’s look at the Influencing Style or the persuasive style. They are the office optimist. This style is a great encourager, a talker, and usually has an opinion to share or a story to tell. Think Bill Clinton, Will Smith, Steve Martin, and Oprah Winfrey. Work Is A …

You Didn’t Fix My Door But You Charged Me How Much?

I recently purchased a used minivan from a local family and it has a few quirks. I reached out to a local dealership to fix some of the problems, and the following is the customer service experience I had. This story is not about complaining but suggesting how things could have gone much differently. I’m not sure if I took …